We conduct our practice in a safe, ethical, non-judgemental and respectful manner. We observe strict confidentiality in line with professional ethical standards set for Psychotherapists and Counsellors in Australia.
Unless required by law, legislation or statute, your therapist is the only person authorised to access your consultation notes without your consent. Within professional standards and normal professional practices, de-identified information may be presented to a clinical supervisor. If notes are taken by your psychotherapist, they will always be kept in a locked and secure location that can only be accessed by them.
We will not use client information to contribute to research within the profession or as a case history in a training environment. Anytime we would discuss an issue or condition of relevance to a client that would involve an example of how that condition or issue may present in a person, we generalise and change identifying details that are not pertinent to the case in such instances so that there is no chance of recognition.
This information may be maintained on hard copy or an electronic database or software programs such as for accountancy purposes and available only to us, or its authorised agents for the purposes of account maintenance, billing, other relevant communications or debt collection.
Parents, guardians or persons responsible for a minor, do not automatically have the right to access their information. A person of any age has the absolute right to the privacy of their material. Their consent would be required prior to any disclosures and it would have to be deemed to be in the interest of the child for any disclosures to take place. Ultimately the disclosure of information pertaining to a minor is at the discretion of the psychotherapist.
Equally, the disclosure of information pertaining to any other client, where that client is deemed incapable of judging whether or not disclosure should occur, in their own interest, is at the discretion of the psychotherapist. Where clients are accessing therapy services through their employer, or an Employee Assistance Program, information provided to the employer is limited to the date, time, duration, cost and name of employee. No other information is provided to the employer without the client’s express consent in writing.
In some cases a psychotherapist may breach confidentiality if the therapist knows that the client is a danger to themselves or others (e.g. a threat to suicide, self harm or assault on another person).
Except as stated, identifiable information is not passed on to third parties without the participant’s consent, unless required by law, statute, legislation or public safety