Appointment Cancellation Policy

We advise that therapy sessions should take place on a regular basis. We wish to have as little disruption as possible by cancelling and rescheduling.

A late notice cancellation can be given to someone else who may need it. Should you need to cancel please ring us with at least 24 hour notice.

If you need to cancel your appointment and we don’t receive notice within 24 hours, you will be charged a cancellation fee at the price of the standard session. The only exception to this is if you have a medical emergency or you are too ill to attend. This is standard procedure with other Counsellors and Psychotherapists in Australia.

You have the option to reschedule your appointment with your therapist for some other time that week. If you choose that option, you will avoid having to pay the late cancellation fee.